Booking Policy

  • ALL bookings shall be paid in full at the time of reservation. For cancellations please see our Terms & Conditions.
  • DISABLED (including mobility, hearing and visual impairment) facility is self-contained with ‘fridge, TV, toaster, tea & coffee, continental breakfast.
  • DISABLED bookings to be made by telephone only.
  • GROUPS of 5 people or more must be booked by telephone, A group leader will be nominated for all group bookings and that group leader will be responsible for all pre-payments, including damage deposit.
  • All guests must have suitable ID such as passport, photo driving license or chip and pin card for payment. No ID, no stay -that’s how it has to be.
  • NO HEN or STAG parties – NO EXCEPTIONS Surreptitious bookings will be cancelled.
  • The Greenman is your home-from-home and we want you to enjoy it as much as we do – so we absolutely reserve the right to refuse bookings from anyone who might not care for The Greenman as much as we do. And you will be asked to leave if your behavior spoils the enjoyment of others or might cause damage or offence.
  • PLEASE DO: Bring your own towels (complimentary towels supplied for B&B guests only). Bring your own toiletries too unless you are a B&B guest. Also please bring a small padlock to secure your locker.
  • PLEASE ALSO: Don’t come into the building with muddy clothes and boots – there are plenty of washing off, boot cleaning and changing facilities so please use them.
  • PLEASE note that The Greenman is an old building and should be treated with care. Please observe all the information signs in rooms and especially bathrooms and toilets.
Well where do I start ? Firstly I loved the fact that the history of the building has been so tastefully renovated . Each room you go in gives you something interesting to look at with all the pictures/ photos of historical Chepstow , men that served our country , paintings , also famous people and not forgetting the Widders. The accommodation has been finished to a very high standard with thought been given to everyone's needs . The bar has a welcoming room which gives you a great outlook onto the town . The lounge gives you a chance to relax after a long day and unwind . Can you guess I loved it great to see a place to stay which is within everyone's budget and top class . Well done

- Kath Grey